Friday, October 31, 2014
Things I love to hear in a conference call.. Part 1
Same phone call...
"You can stop sending us business developers, we don't care about that. We need to work with your regulatory and quality people."
Thursday, October 30, 2014
Garmin Forerunner 10 - Watch Band Issue
In all fairness, Garmin offered to waive the normal $20 (plus shipping) replacement cost of the band. Awfully nice of them. I asked the woman on the phone if she knew if they had changed the design. She stated that she didn't think they had changed it, and basically acknowledged that they have had issues with this. I imagine I might have to make the same phone call in another few months.
The part of this watch's design that really bugged me was the band lugs. As you might be able to see in the photo, the lugs are designed so as to preclude the use of an aftermarket band. They are too narrow in the middle to allow an aftermarket band to be placed around/under the pins that hold the band in place. I work in medical devices, and in that field it is a matter of safety and liability that you might design something with proprietary fittings. After all, if a medical device fails, it could cost someone their life, which in turn can cost a manufacturer its reputation and business. In the case of a sports watch, there is no real reason to preclude aftermarket bands, particularly when your band is ultimately designed to fail under normal use conditions.
If it weren't for those two design flaws, I probably wouldn't even post this. The watch performs well as a GPS watch. I find it to be within +/- 5% of my runs, tighter than that on most. I love the auto-pause feature. It's just the band... Sometimes, the simplest part of the product is the easiest one to botch.
/Rant
EDIT: I should add that the customer service rep was extraordinarily helpful in the phone call. I have yet to receive notice that my order has shipped, but barring a disaster on that front, the Garmin folks seem to handle CS quite well.
EDIT II: I also realize that there is any easy way to fix this issue by wrapping a wire through the original rubber band and securing it with some twists. Adding a heat shrink wrap over the top of the wrapped wire would help any snags on clothing or skin.
Monday, October 20, 2014
South Foster Volunteer Fire Company 5k and 10k
I was very happy with my results in the race. The first mile was mostly a straight line, either flat or down hill: 5:45. Whenever you have a combo 5k/10k race, you can never be quite sure if you're chasing 5k or 10k runners. Thankfully, the split in the field came at 0.5 miles. The second mile began with the Swamp Meadow Covered Bridge (honestly, I hardly remember it), but I do remember that a gentle hill followed the bridge. Second mile: 6:39 due to the hill. The next three miles were some rollers through the back roads along pretty woods. Those miles were all about 6:15 give or take. In the middle of the sixth mile, I got a side stitch (forgot to take on extra potassium before the run), which prevented me from breathing right. I actually got a little dizzy and overheated. Took off my shirt, which I never do, and gutted out the last half mile. Overall time was 38:53, which was a PR for me. I have never been below 40 in the 10k. Now, I'll set my sights on 38:30 at some point.
Tuesday, October 14, 2014
About to start stretching the mileage
I'm starting to feel good about the upcoming season. This weekend will be my first 10k in over a year, The South Foster Volunteer Fire Company 10k. It sounds like a fun race. That part of RI will hopefully still have some fall colors, and we get to run over the only covered bridge on public roads in the state, The Swamp Meadow Bridge. Of course, the bridge was built in 1994, as a replica of an early 19th-century bridge. It was built by volunteers from locally-sourced logs.
After the run, I plan on taking my mom and dad, who will hopefully be there as spectators, to Jerimoth Hill, the highest point in RI. At 812 feet, it's not exactly all that impressive, but as a native RI-er, I have never been there. No school field trips, or anything like that. So, I am taking this opportunity to do it now.