Letter to Wawa

Dear Wawa,
I am not often moved enough to write a letter of complaint, but your store at 1038 Arch Street, Philadelphia, PA has been leaving me in a state of disgust lately. I have always had pleasant experiences with Wawas across the Mid-Atlantic, whether I am stopping in for gas, milk, or sandwiches. However, this particular store has had problems since my first visit there back in August, 2004.
My first complaint is with the freshness of dairy products being sold in the store. Often times when I go to purchase milk, the available bottles are past their "Sell By" date. The first time it happened, I chalked it up to a one time incident, but it has occurred several times in the past few months. Other area stores, such as CVS and Rite-Aid, usually carry milk that has at least five days left on the "Sell By" date. I am now making the extra two-block walk to those stores to purchase milk. It seems that this is a problem that could be solved by adjusting store inventory and delivery schedules.
The second complaint that I have deals with the friendliness of the some of the staff there. When attempting to pay with large ($20) bills or change, customers are often met with the attitude that it is a large problem to make or count change. The other day, my wife attempted to pay for two bottles of soda with a $10 bill. The employee could not find the "counterfeit detecting" marker and was refusing to take the bill. He finally relented when my wife suggested that she could go to the Wawa ATM and retrieve a $20 from it to pay. I guess it would have meant that he would have had to count out even more change!
I am only writing this because I have had nothing but positive experiences at other Wawas, and I believe that with a little effort the 1038 Arch Street location could be brought up to that same level of customer service that Wawa provides at its other locations.

Thank you for the opportunity to express my views.